Set your hours, catch every lead
Tell Initio when your team is around so visitors know what to expect, and capture their details automatically when you're closed so no opportunity slips away overnight.
Business hours and the offline form are available on the Starter plan and above.
Set your schedule
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Open Business Hours
Go to Workspace → Business Hours.
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Pick your timezone
Everything is calculated in the timezone you choose, so your hours stay correct wherever your visitors are.
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Set open and close times per day
Turn each day on or off and set when you start and finish. Leave a day off entirely for weekends or holidays.
What happens when you're closed
Outside your hours, the widget can show an offline form instead of a live chat. Visitors leave their name, email and message, which arrives as a lead in your inbox so you can reply when you're back. The same thing happens when no agents are online.
The widget knows whether you're open and adjusts on its own, so visitors always see the right thing without you toggling anything by hand.