For online stores
Save thenext cart.
A sizing question is all that stands between a full cart and a sale. Answer it there.
Your cart · 1 item
Aurora Hoodie · MQty 1$42.00
Matching ToteQty 1$18.00
You're $8.00 away from free shipping
Delivery$5.00
Total$47.00
Checkout
InitioonlineYou're $8 from free shipping. Want the matching tote ($18)? It ships free and you save the $5 delivery.
The leak
7 in 10 carts
never check out.
100 carts reach the checkout page.
70 leave. Baymard's average across 49 studies. Most didn't need a discount — they needed an answer.
The net is a message at the decisive moment, not a discount emailed the next day.
Live chat
100at checkout
0won back
In the store
Pop the doubt.
Keep the sale.
- Instant answersSizing, shipping and returns while they're deciding.
- Nudge at checkoutA message on the cart page before they drop.
- See what they viewThe product they're on, so your reply is on point.
- Capture the saleKeep the details for follow-up if they pause.
Tap a doubt.
The upside
A small assist.
A bigger basket.
Cart abandonment: Baymard Institute, average of 49 studies.
