Live chat for your website
Initio puts a real conversation on every page of your site. Visitors get instant answers from your team, agents see who they are talking to, and every chat is saved, assigned, and followed up.
- One shared team inbox
- Full visitor context
- Smart department routing
New visitor question
Product page ยท routed to Sales
What you get
Everything you need to talk to visitors, capture leads, and send them to the right team, in one lightweight widget.
Real-time conversations
Messages arrive the instant they are sent, with typing indicators and double-tick read receipts, so both sides know the moment a message is seen.
Shared team inbox
Every conversation lands in one place where your team can see, claim, and reply.
Live visitor context
See the current page, referrer, and chat history before you answer.
Smart department routing
Send chats to Sales, Support, or Billing so visitors reach the right team first.
Lead capture
Collect names and emails up front and keep the full conversation on record.
Instant notifications
Alert agents the moment a new chat comes in so no message goes unseen.
Write the perfect reply in one click
Your agents draft, Initio polishes. The built-in AI assistant rewrites any reply straight from the composer, so every message is clear, on-brand, and typo-free before it reaches the customer, with no copy-pasting into another tool.
- ✓ Rephrase. Say the same thing, more clearly.
- ✓ Friendlier tone. Warm it up without losing the point.
- ✓ Fix spelling & grammar. Catch mistakes before the customer does.
- ✓ Expand or make concise. Right-size the reply for the moment.
hey thnks for reachin out, we can defintely help u with the setup, lemme know what plan ur on
AI ASSIST
Thanks so much for reaching out, we'd be happy to help you get set up. Could you let me know which plan you're on so I can point you in the right direction?
Polished · ready to sendAI reply assistant is included on the Business plan.
From question to follow-up
A live chat conversation should be easy for the visitor and organized for your team.
Claim, reply, and keep context
Your team sees every open conversation in one place, claims ownership in a click, and keeps the full history attached to the visitor for cleaner follow-up.
Use live visitor context
See who is browsing, the page they are on, and where they came from, so the first reply already feels useful instead of starting from "how can I help?"
Who it is for
Live chat fits any team that needs to answer website visitors before the moment passes.
E-commerce
Answer product questions and recover carts before visitors leave.
SaaS & software
Support trials, reduce churn, and turn questions into signups.
Agencies & services
Capture leads after hours and book more qualified calls.
Support teams
Resolve issues in one conversation with full context.
Sales teams
Reach high-intent visitors the moment they are ready to buy.
Why teams choose Initio
Faster replies, more captured leads, cleaner handoffs, and fewer missed messages, the everyday wins of having a real conversation on your site.
Faster replies
Visitors get a real person while they are still on the page.
More leads
Capture contact details directly from the conversation.
Higher conversion
Answer buying questions at the exact moment they are asked, and time your follow-up to the second the visitor has seen your reply.
Less busywork
Routing and a shared inbox keep your team organized.
Add live chat to your site today
Add Initio to your site, invite your team, and start talking to visitors today.
