This Refund Policy explains how refunds and cancellations work for paid Initio subscriptions. It forms part of our Terms & Conditions .
Free plan
The Free plan involves no charge, so there is nothing to refund. You can start, use, and stop the Free plan at any time at no cost.
14-day refund
If you are not satisfied with a paid plan, you may request a full refund of your most recent subscription charge within 14 days of that charge. Simply email support@initiochat.com from the email address on your account and tell us you'd like a refund, no lengthy forms.
How refunds are processed
Payments for Initio are handled by Polar , our reseller and Merchant of Record. Approved refunds are issued by Polar back to your original payment method, and are also subject to Polar's Terms of Service . Depending on your bank or card provider, it can take a few business days for the refund to appear.
Cancelling your subscription
You can cancel at any time from your account settings or the billing portal. When you cancel:
your plan stays active until the end of the current billing period;
it does not renew, and you are not charged again;
cancelling on its own does not refund a period already paid, request a refund within the 14-day window above if you'd like one.
Renewals and accidental charges
Subscriptions renew automatically until cancelled. If you were charged for a renewal you didn't intend, contact us promptly at support@initiochat.com and we'll do our best to make it right, in line with this policy and Polar's Terms of Service.
Exceptions
We may decline a refund where there is evidence of fraud, abuse of this policy, or a violation of our Terms & Conditions . Mandatory consumer-protection rights in your country of residence are not affected by this policy.
Questions
Need help with a charge, cancellation, or refund? Email support@initiochat.com or write to us at Karachi, Pakistan.
