This Refund Policy explains how refunds and cancellations work for paid Initio subscriptions. It forms part of our Terms & Conditions.
Free plan
The Free plan involves no charge, so there is nothing to refund. You can start, use, and stop the Free plan at any time at no cost.
14-day refund
If you are not satisfied with a paid plan, you may request a full refund of your most recent subscription charge within 14 days of that charge. Simply email [email protected] from the email address on your account and tell us you'd like a refund, no lengthy forms.
How refunds are processed
Payments for Initio are handled by Polar, our reseller and Merchant of Record. Approved refunds are issued by Polar back to your original payment method, and are also subject to Polar's Terms of Service. Depending on your bank or card provider, it can take a few business days for the refund to appear.
Cancelling your subscription
You can cancel at any time from your account settings or the billing portal. When you cancel:
- your plan stays active until the end of the current billing period;
- it does not renew, and you are not charged again;
- cancelling on its own does not refund a period already paid, request a refund within the 14-day window above if you'd like one.
Renewals and accidental charges
Subscriptions renew automatically until cancelled. If you were charged for a renewal you didn't intend, contact us promptly at [email protected] and we'll do our best to make it right, in line with this policy and Polar's Terms of Service.
Exceptions
We may decline a refund where there is evidence of fraud, abuse of this policy, or a violation of our Terms & Conditions. Mandatory consumer-protection rights in your country of residence are not affected by this policy.
Questions
Need help with a charge, cancellation, or refund? Email [email protected] or write to us at Karachi, Pakistan.