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12 guides · try "connect", "routing", "hours"
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Live Chat WidgetLive Chat Widget
Install and embed the widget on your site.
Read guide →Customize the WidgetCustomize the WidgetColours, launcher text, position, pre-chat form.
Read guide →ConversationsConversationsTake, assign, transfer, notes, close.
Read guide →Canned ResponsesCanned ResponsesSave replies, drop them in with a shortcut.
Read guide →VisitorsVisitors
See who's on your site, save their details.
Read guide →DepartmentsGrowthDepartmentsRoute chats to the right team with tags.
Read guide →Team & AgentsTeam & AgentsInvite teammates, set roles and permissions.
Read guide →Proactive ChatGrowthProactive ChatReach out to visitors before they ask.
Read guide →Read the RoomGrowthRead the Room
The chat speaks up about what they're reading.
Read guide →Sales assistantSales assistantThe chat answers, recommends and sells, any hour.
Read guide →Chat TranslationChat TranslationChat in the visitor's language, both ways.
Read guide →Business HoursStarterBusiness HoursSet availability and capture offline leads.
Read guide →No guides match. Ask support →
Recently updated · popular
Sales assistantNew · Oct 2026Read the RoomNew · Oct 2026Chat translationNew · Oct 2026Install the chat widgetUpdated · Sep 2026Customize your chat widgetUpdatedCreate a departmentUpdatedSet up business hoursUpdatedCanned responses & shortcutsUpdatedWidget won't connect (CSP)PopularStart a proactive chatPopularReports and CSATPopularSales assistantNew · Oct 2026Read the RoomNew · Oct 2026Chat translationNew · Oct 2026Install the chat widgetUpdated · Sep 2026Customize your chat widgetUpdatedCreate a departmentUpdatedSet up business hoursUpdatedCanned responses & shortcutsUpdatedWidget won't connect (CSP)PopularStart a proactive chatPopularReports and CSATPopular
Frequently asked
Run a
question.
- What is Initio?
- A live chat platform: talk to website visitors in real time, capture leads, route conversations to the right team.
- How do I add chat to my site?
- Paste one snippet before </body>. WordPress, Shopify, Webflow, Wix, Squarespace or plain HTML.
- Is there a free plan?
- Yes. One agent seat, 50 conversations a month, forever. No card.
- Why won't the widget connect?
- Usually a Content-Security-Policy. Allow chat.initiochat.com for script-src and connect-src, then hard-refresh.
- Can I route chats to departments?
- Growth and above. Create departments, add agents, let visitors pick a topic. Only that team is pinged.
