Resolve it in one conversation.
Oneconversation, not a ticket queue
Be first. Win the deal.
7×likelier to reach a decision maker, inside the hour
Turn carts into checkouts.
~70%of carts are abandoned. Catch the exit.
Talk to users. No hiring.
Day 1is when a trial decides
The playbooks
Same deck.
Different hand.
Support- Full context before you reply
- Shared inbox, claim & hand off
- Canned replies, CSAT at the end
Sales- Trigger on pricing, 30s in
- Capture the lead in the chat
- Route to the rep who closes
eCommerce- Answer sizing & shipping fast
- Nudge at checkout
- Bundle for free shipping
Startups- Sales + support, one inbox
- Onboard trials live
- Every chat is an insight
Why teams switch
One channel.
Real numbers.
7×
more likely to reach a decision maker if you answer inside the hour.
Lead response: HBR, 2011. Cart abandonment: Baymard Institute. The rest is how Initio works.
7×60×42 h~70%150
Which one fits?
Three taps.
One answer.
1 / 3Who talks to visitors most?
2 / 3What do you sell?
3 / 3What hurts today?
