One connected platform
01 · Live chat
Over a live connection, with typing indicators and seen ticks on both sides. No refresh, no waiting, no guessing.
02 · Visitor intelligence
Page, source, location and visit history, sitting beside the conversation before you type a word.
Updates live as people arrive, move between pages, and leave.
03 · Proactive chat
Trigger a message by page, time on site or referrer. The widget opens straight to your line.
04 · Smart routing
Sales, Support or Billing, automatically. Only the team that owns it gets pinged.
Incoming
“I have a question about my invoice”
05 · Shared inbox
See, claim, assign and reply to every chat from one place, with the full history attached.
Why a platform
And a visitor repeating themselves.
Why a platform
Everything they said, in one place.
Live chat
Visitor intel
Proactive
Routing
Shared inboxCapabilities
Collect names and emails up front and keep every conversation on record as a contact.
Agents are alerted the moment a new chat arrives, with sound and on-screen toasts.
Save your best replies and send them in a click for faster, consistent answers.
Match the widget to your brand: colours, position and welcome message.
Every chat saved and searchable, so context is never lost between visits.
Share files, links and images right inside the conversation.
Show a lead-capture form after hours so no enquiry is ever missed.
Give agents, managers and admins exactly the access they need.
Rewrite, expand, shorten or fix any reply in one click, right in the composer.
Runs next to the tools you already use. Slack, Zapier, HubSpot and webhooks are on the road.
What it moves
7×
When a lead is contacted inside the first hour instead of an hour later.
60×
Wait 24 hours and the odds of a real conversation collapse.
42 hours
Chat answers while the visitor is still on the page.
~70%
Most leave without a word. A message at that moment is your last one.
Sources: Harvard Business Review, “The Short Life of Online Sales Leads” (2011) for lead response; Baymard Institute for cart abandonment.
Install anywhere
One. Live chat, visitor intelligence, proactive messages, routing and the shared inbox all run on the same core and the same visitor record.
No. One snippet before the closing body tag, or your theme or tag manager. Everything after that lives in the dashboard.
Departments, routing, proactive triggers and full visitor intelligence are on Growth and above. The AI reply assistant is on Business.
No. The widget loads asynchronously and stays idle until a conversation starts.
Yes. Everyone sees the queue, claims a chat, and the full history stays attached to the visitor.
In an isolated workspace only the people you invite can see. Export it any time, no lock-in.
