Sales2 agents0
Support3 agents0
Billing2 agents0How it works
Set it up once.
Route forever.
- 01Build your departments
- 02Visitors pick a topic
- 03Only that team is pinged
quietquietquietThe business case
Straight to the
right answer.
VisitorBilling7 transfers
0 transfers. One answer.
- ↑First-contact resolutionThe specialist answers from the start.
- ↓Handle timeNo transfers. No repeated context.
- ↑CSATA quick, confident answer, not a runaround.
- ↓Cross-team noiseAgents only see what's theirs.
Routing doesn't make an answer better. It stops the question being re-asked three times.
On the ground
Less chaos.
Faster answers.
Departments & routing are on Growth and above.
sales0sales0support0support0billing0billing0