Turn carts into checkouts
A question about sizing or shipping is often all that stands between a full cart and a sale. Initio answers it on the spot, and steps in at checkout before the tab closes.
A timely nudge at checkout, the moment most carts are won or lost.
7 in 10 carts never check out
The global cart-abandonment rate is about 70%, even higher on mobile. Most of those shoppers don't need a discount. They need a quick answer.
20–35% recoverable
Share of abandoned carts live chat can win back, versus 5–8% with email alone.
Answer the doubt, keep the sale
Meet shoppers at the exact moment a small question could cost you the order.
Instant answers
Reply to sizing, shipping, and returns questions while the shopper is still deciding.
Nudge at checkout
Trigger a friendly message on the cart or checkout page before they drop off.
See what they view
Know the product or page a shopper is on, so your reply is on point.
Capture the sale
Collect details and keep the conversation, so follow-up is easy if they pause.
A small assist, a bigger basket
Answering in the moment doesn't just save the sale, it lifts conversion and average order value across the store.
lower cart abandonment when live chat is on hand at the decisive moment.
higher conversion for shoppers who chat versus those who never do.
well-timed nudges (free-shipping thresholds, bundles) lift average order value.
Figures from industry eCommerce cart-abandonment and live-chat conversion research.
Be there before they bounce
Initio watches for the moment a shopper hesitates (on a product page or stuck at checkout), and lets you reach out with exactly the answer or offer that keeps them moving.
- Trigger by product page, time, or checkout step
- Answer sizing, shipping, and returns in seconds
- Works on Shopify, WooCommerce, or any store
Help shoppers buy with confidence
Add Initio to your store and answer shoppers the moment they hesitate.