The complete live chat platform
Real-time live chat, proactive messages, smart department routing, visitor tracking, lead capture, and a shared team inbox, every conversation tool your team needs, built into one platform.
44% of online shoppers say a live answer to their question is one of the most important things a website can offer.
One platform for every conversation
Not point tools bolted together, one shared core where chat, context, and routing all work from the same visitor record.
Live chat
Real-time live chat
Reply to visitors the instant they ask, over a live connection, with typing indicators and seen ticks on both sides. No refresh, no waiting, no guessing.
Visitor intelligence
Know who's on your site
Live visitor tracking: page, source, location, and history.
Proactive chat
Reach them first
Trigger a message by page, time, or referrer.
Smart routing
Send chats to the right team
Route to Sales, Support, or Billing automatically.
Shared inbox
One inbox for the whole team
See, claim, assign, and reply to every chat from one place.
Everything the platform includes
From the first hello to the closed deal, the full toolkit for real-time customer conversations, lead capture, and team collaboration.
Lead capture & contacts
Collect names and emails up front and keep every conversation on record as a contact.
Instant notifications
Agents are alerted the moment a new chat arrives, with sound and on-screen toasts.
Canned responses
Save your best replies and send them in a click for faster, consistent answers.
Customizable widget
Match the chat widget to your brand, colours, position, and welcome message.
Conversation history
Every chat is saved and searchable, so context is never lost between visits.
Files & rich messages
Share files, links, and images right inside the conversation.
Business hours & offline forms
Show a lead-capture form after hours so no enquiry is ever missed.
Roles & permissions
Give agents, managers, and admins exactly the access they need.
AI reply assistant
Rewrite, expand, shorten, or fix any reply in one click, right in the composer. (Business)
Integrations
Connect Initio to the tools you already use and send leads where they belong.
One core, not a pile of plugins
Because everything runs on the same foundation, your team works faster and visitors never repeat themselves.
- One visitor record, chat, context, and history stay together
- One shared inbox, every channel and department in a single view
- One lightweight widget, drop it on any site in minutes
Drops into any website in minutes
Everything your team needs, in one platform
Start free and see how Initio turns website visitors into customers, live in minutes.