Start the conversation before they go
Most visitors never click the chat bubble, they just leave. Initio reaches out at exactly the right moment, so quiet traffic turns into real conversations and customers.
A real example, fired automatically after 30s on the pricing page.
Catch them at the moment of intent
A visit is a countdown. Here's where a well-timed hello turns a silent exit into a conversation.
Lands
Arrives from a search or an ad and starts looking around.
Browses
Reads a page or two, interested, but not ready to ask.
Hesitates
Lingers on pricing, or drifts toward the back button.
Initio reaches out
A friendly, relevant message fires automatically.
Conversation
They reply, you help, and the moment becomes a customer.
You set the rules. Initio watches.
Build simple "when this, send that" recipes by page, time on site, and referrer, then let them run on autopilot.
Rescue a sale
WHEN
SEND
“Need a hand choosing a plan? Happy to walk you through it.”Welcome a campaign
WHEN
SEND
“Thanks for stopping by! Any questions about getting started?”Catch the hesitation
WHEN
SEND
“Stuck at checkout? I can sort it out for you right now.”Or reach out the human way
Triggers not your style for that one high-value visitor? Watch the live visitor list, spot someone worth talking to, and open a chat with them in a single click, their widget pops open with your message.
- See everyone on your site in real time
- Start a chat with any live visitor instantly
- Their widget auto-opens, straight to your message
Waiting is expensive. Reaching out pays.
A nudge at the right moment beats a chat bubble nobody clicks, and the numbers from across the industry back it up.
of proactive chats get a reply, versus a bubble most visitors never touch.
of abandoning carts can be recovered with well-timed exit and checkout triggers.
lift in secondary actions like sign-ups and downloads, even without an instant sale.
Figures from industry research on proactive live chat and exit-intent engagement.
Stop waiting for visitors to start
Set up proactive messages in minutes and start reaching visitors at the exact moment that matters.
Proactive chat is available on Growth and above.