Live chat widget

Customize your chat widget

Make the widget look and feel like part of your own site. Everything below is set in Workspace → Widget Settings and applies live, change it once and it updates everywhere the widget is embedded, with no code changes.

Colours

Brand colour, the accent used on the launcher and the "Chat with us" button.
Text on accent, the colour of text and icons that sit on top of your brand colour, so they stay readable.
Avatar & bubbles, the colour of agent avatars and message bubbles.

Launcher & messaging

Launcher text, the label on the chat button (for example "Chat with us").
Position, pin the widget to the bottom-left or bottom-right corner.
Welcome message, the greeting visitors see when they open the chat.
Auto-open, have the widget open on its own when a page loads, if you want to invite the conversation.

The pre-chat form

Turn on the pre-chat form to ask visitors for their name and email before the chat starts, handy for capturing leads. Leave it off and visitors can start chatting straight away.

Settings are delivered to the widget live, so you don't need to touch your embed code after the first install. Tweak a colour, save, and it's live on your site.

New here? Start with installing the widget, then come back to make it yours.

Frequently asked questions

How do I change the colour of my chat widget?

Set your brand colour in Workspace, Widget Settings. It controls the launcher and the chat button, and you can also set the text-on-accent colour and the avatar and bubble colour. Changes apply live without editing your embed code.

Can I move the chat widget to the left side of my site?

Yes. In Widget Settings you can pin the widget to the bottom-left or bottom-right corner.

How do I change the chat launcher button text?

Edit the launcher text in Widget Settings, for example Chat with us. It updates on your site live.

What is a pre-chat form and how do I turn it on?

The pre-chat form asks visitors for their name and email before the chat starts, which is handy for capturing leads. Turn it on in Widget Settings, or leave it off so visitors can chat straight away.

Do I need to re-install the widget after changing settings?

No. Appearance and behaviour are delivered to the widget live, so you only install the embed code once. Change a setting, save, and it is live on your site.

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